Refunds
You see your score, every issue by type and your worst pages in full before you pay anything, so you should know what you are buying. If the pack still does not deliver it, we refund. Last updated 30 September 2026.
We refund, no argument, if
- The fix pack failed to generate, or the download never worked.
- The pack is empty, corrupt, or does not open.
- The corrected files are broken: malformed HTML, or changes that do not match what the audit reported.
- You were charged twice for the same site.
- The written copy is plainly wrong about your business, in a way you could not reasonably be expected to accept.
Email hello@audittag.com with the address you audited. We do not require you to explain yourself at length, and we do not ask you to prove anything.
I reply the same working day, Monday to Friday, UK time. Weekends wait until Monday.
We will probably say no if
- The pack was correct and you deployed it, then changed your mind.
- Your rankings did not improve. We do not promise that, and we say so in the terms.
- You bought a pack for the wrong website but deployed it anyway.
If it is a close call, we would rather refund you than argue about £39.
Your legal right to cancel
A fix pack is digital content. I check every pack before it reaches you, usually within a few hours on a working day, and by the end of the next working day at the latest. You will get an email with the download link. Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel a distance purchase, but that right is lost for digital content once download begins, provided you asked for it to start and agreed to lose the right. Where that agreement has not been given, you keep the 14 days, and if you cancel within them we will refund you. This is where we tell you plainly rather than burying it.
This does not affect your rights under the Consumer Rights Act 2015 if the pack is faulty, not as described, or not of satisfactory quality. Those rights are the ones the first section of this page is really about, and we honour them.
How long it takes
We process refunds within 5 working days of agreeing one. The money goes back to the card you paid with, through Stripe, and typically appears within a further 5 to 10 working days depending on your bank.
Guardrails subscriptions
Cancel any time. You are never locked in. Cancel through your billing link or by email (how to cancel) and you will not be charged again. Monitoring runs to the end of the month you have paid for.
First month. If you cancel within 14 days of your first payment because Guardrails was not useful to you, we refund that first payment in full.
When we refund regardless. If monitoring did not run for a significant part of a month because of a fault on our side, or you were charged after cancelling, or charged twice, we refund the affected amount.
If you are a consumer. If you subscribe as an individual rather than a business, you have 14 days to cancel under the Consumer Contracts Regulations 2013. If you asked us to start monitoring within those 14 days, we may keep a proportionate amount for the days it ran, although the first-month refund above will usually cover you in full.